The Independent columnist Gavin Green shares his thoughts on Mercedes’ recent reliability woes, with a personal story of his own. “My new Mercedes C-class estate was, by some margin, the worst car I have owned,” Green writes. “Not only was the car unreliable, it felt about as solid as a Big Mac carton. Less than three years later, it was gone, with a hefty dose of good riddance (and £15,029 spent regretfully in lease payments).” The good news, says Green, is that Mercedes is working hard to reverse the damage done in recent years. The company’s incoming CEO Dieter Zetsche has promised to make changes, and improvements are already being made. “So it will not take a turnaround of biblical proportions to transform Benz quality – it’s already happening. Restoring the company’s damaged reputation, however, will require more of a miracle.”
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