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GM announces 100,000-mile, five-year powertrain warranty

09/06/2006, 1:04 PM

By admin

General Motors today announced a 100,000 mile, five-year powertrain limited warranty beginning on all 2007 model year vehicles. This compares to Toyota’s five-year, 60,000-mile offer. It is completely transferable and carries no deductible. GM also has expanded its 24/7 roadside assistance and courtesy transportation programs to 100,000 miles and five years. The new warrenty covers more than 900 components related to the engine, transmission, transfer case (if applicable) and final drive assemblies on all 2007 model-year Chevrolet, Pontiac, Buick, GMC, Hummer, Saturn, Saab and Cadillac cars and light-duty trucks sold in the United States and Canada.

“We’ve been telling everyone how strong GM’s cars and trucks are in terms of value, design, quality and durability. Now we’re going to back it up,” Chairman and CEO Rick Wagoner said. “This new warranty, combined with GM’s outstanding quality, competitive pricing, relevant technologies and a strong new lineup of cars and trucks, provides motorists with an unprecedented level of value and peace of mind.

“This latest step in our North America turnaround plan reflects the confidence we have in the quality of our cars and trucks. It’s the result of years of hard work by our employees, suppliers and dealers. It’s something that motorists want and deserve. For those who haven’t driven a GM car or truck in a while, this is our way of saying, ‘Come on back and see what we’ve done.’

“The bottom line is GM now has the best coverage in the industry,” Wagoner said. “It includes the best warranty of any full-line automaker, equally compelling roadside assistance and courtesy transportation programs, unique safety and security technologies like OnStar and StabiliTrak, and the nation’s largest network of outstanding dealers, with well-trained GM Goodwrench technicians who service GM cars and trucks better than anybody else.”

GM will extend the existing roadside assistance plan to 100,000 miles or five years, and will provide courtesy transportation for a covered warranty repair.

The new warranty will apply retroactively to 2007 GM cars and trucks already sold.

For non-powertrain components, GM’s Bumper-to-Bumper New Vehicle Limited Warranty remains in effect: four years or 50,000 miles for Buicks, Cadillacs, Hummers and Saabs, and three years or 36,000 miles for Chevrolets, GMCs, Pontiacs and Saturns.

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09/06, 1:13 PM

posted by:

Random Jerk

Excellent GM, this speaks more about the confidence in your products than fire sales and incentives. Hopefully this forces the rest of the industry to follow. This is the best decision GM has made in years.

09/06, 1:17 PM

posted by:

A4

Damn this is pretty respectable i do have to say. Bravo, GM. This is your best decision indeed.

09/06, 1:24 PM

posted by:

Kenny W

Thank you GM. I’m glad to see that GM is really starting to listen to the customer and is showing signs of life & resurgence.

09/06, 1:30 PM

posted by:

john

First step, if GM really wanted to make a bold move, it should offer a 5yr-60k miles bumper-to-bumper warranty like Hyundai. But could GM even afford that?

09/06, 1:38 PM

posted by:

Renton

With todays constructuion techniques, powertrains are so much more reliable. This is not like a big deal.

I want a warranty that takes care of the little nagging electronic problems that suck your wallet dry.

09/06, 1:39 PM

posted by:

JD

Awesome! The news from GM keeps getting better and better! This is a huge step forward! It should pull in alot of buyers!

(Cant wait for the Camaro!!)

09/06, 1:56 PM

posted by:

Anonymous

Good, your gonna need it…

09/06, 1:57 PM

posted by:

Robert

Looks like Ford started a trend. Chrysler next?

09/06, 2:00 PM

posted by:

1c3d0g

I like this warranty. However, I’m still uneasy about GM’s Quadrasteer tech and all the electrical gremlins associated with it that could disrupt smooth operation.

09/06, 2:09 PM

posted by:

1952 MG TD

Quadrasteer was dropped.

09/06, 2:10 PM

posted by:

Dean

Good news. Something all carmakers should be doing.

GM is finally walking the walk, albeit a little short of Hyundai and Kia … GM does NOT have “the best coverage in the industry”.

Pieces of the puzzle are coming together. Now design more of what people want.

09/06, 2:13 PM

posted by:

1952 MG TD

The koreans can offer that because they have, at most, 1/5th the ammount of vehicles on the road as GM.

There is a much greater overhead for a company this large to offer this.

09/06, 2:16 PM

posted by:

GarbageMotorsCorp

In my experiences, you are going to need this.

Just wanna wish everyone luck on GM ACTUALLY honoring a warranty claim because they left me out in the cold on numerous occasions. Finally I just sold both my GM vehicles because I didn’t want to argue with their service dept. anymore.

09/06, 2:22 PM

posted by:

BrokenCadillac...again

So once again, GM corporate is kicking mud in the face of those who bought GM vehicles before 2007.

Thank you GM for thinking ahead to future customers while ****ting on your existing ones. yet another “Road to Redemption” shafting. Wonderful.

09/06, 2:23 PM

posted by:

1c3d0g

1952 MG TD: are you sure? If so, that’s great news! :-D

09/06, 2:24 PM

posted by:

Jimmy C

GM is doing what it needs to do to grow business and maintain relationships. Korean companies are trying to grow business solely on the basis of a warranty. When is the last time you heard someone say “When I get rich, I’m buying the new Elantra.”??? GM has products that people aspire to own. GM has the iconic cars that come up in everyday car conversation. The best sports car for the money-Corvette…The best SUV-Escalade…the best pickup trucks-Chevrolet and GMC. Warranty alone is not a reason to want a vehicle,…somewhere desire has to be involved.

09/06, 2:24 PM

posted by:

Random Jerk

1952, that is just BS. GM sells more cars so they can’t offer the same warranty? Why wouldn’t the warranty cost be factored into each vehicle sold? Either they believe in their product or they don’t. What your implying is a higher rate of warranty claims for GM products.

09/06, 2:41 PM

posted by:

rwcmick

Chysler pulled their 7/70 powertrain for the 2006 model year becauseresearch showed that it was a low priority for shoppers. why has that suddenly changed? i’m not so impressed by this move. increased bumper to bumper would have said something.

full opinion here:

http://allcarsallthetime.blogspot.com/2006/09/gm-and-ford-hop-on-train-that-chrysler.html#links

09/06, 2:45 PM

posted by:

E M

My VW had a 100k powertrain warranty…unfortunately, everything else broke after the 2/24 B-B

GM should AT LEAST Bump up the B-B warranty to 4/50 and the premium to 6/72 or something in addition to the 100k powertrain. They do it on their USED cars for crissake!

09/06, 2:46 PM

posted by:

To all bloggers

100,000 miles?? That goes to show you that all GM cars are crap and might break something during 5 years driving time! Real smart, GM! Don’t make it too obvious and make it 60,000 miles.

Plus, those warrenties don’t matter to those who LEASE! I lease all the time and on the 8th vehicles in 8 years. NOT ONCE, my car was in the shop! NEVER! Everybody should lease a car!

09/06, 2:49 PM

posted by:

j i m

Good for them. Someone must have told Lutz: “Shut up about the past ..and sit down. We have to worry about the NOW, and that’s Toyota.” This will do for them what it did for the Koreans: whether they deserved to be in that catagotry or not.

j i m

09/06, 2:52 PM

posted by:

Dean

“1952 MG TD”, your logic is incorrect … if the Koreans have 1/5th the vehicles on the road, they better have decent product … or a high number of claims on those few vehicles would kill them.

Second, overhead isn’t a factor if you’ve built a decent product. Economies of scale should HELP companies of this size compared to the Koreans.

“Jimmy C”, I don’t deny that GM has an aspirational model in existence, although not as consequential as you make it out to be, but to use the Elantra analogy fails miserably … you should have brought up the Azera or the Amanti. Your last point, of desire, is far more important an issue. Outside of the few models you mentioned, I don’t see anything more desirable than any other car manufacturer offers.

09/06, 3:06 PM

posted by:

1952 MG TD

SS: I am 100% positive that Quatrasteer was discontinued several years ago. It was only on product offerings for 2 model years and was sacked due to low customer demand.

Besides, it was still only a SF, c-clip 1/2 ton axle…

09/06, 3:19 PM

posted by:

Anonymous

“GM has the iconic cars that come up in everyday car conversation.”

Um, the Corvette, the um Corvette and oh I forgot… the Corvette. The rest of the lineup is about as iconic as Kia.

GM has vehicles I aspire to own. Too bad they are all 1950’s and 60’s models…

09/06, 3:26 PM

posted by:

chuck

this is the best coverage in the industry because it is trasferable. the problem people are to stupid to realize about the korean automobiles, are their warranties are not transferable and also you have to follow their maintence book exactly or they void your warranty. with gm their fluid are good for 100,000 or longer so you don’t have the cost of spark plugs, engine coolant service, trans fluid changes, drive belt replacements, which saves you well over $1000 over the course of ownership. if you go over 300 miles on an oil change with korean automobiles and you have an engine problem they will not cover it. plus considering that only 3% of their parts come from america and buying their cars in almost no way helps our country, I’ll be a loyal gm customer for life.

09/06, 3:31 PM

posted by:

ProudGMSales

As a GM sales person, I am very excited about this news. For the 2006 model year Buick announced 4/50000 bumper to bumper. My guess is that the other lines will follow shortly. If it weren’t for oil changes our shop would be empty. GM is cranking out some very fine vehicles as of late. Bravo!

09/06, 3:40 PM

posted by:

ProudKiasales

An honest non-biased view from a GM salesman…

Let me tell ya buddy, my Kia dealership doesn’t even DO oil changes becausr their cars are so perfect. Best in the industry and way better than GM.

09/06, 4:09 PM

posted by:

Jimmy C

I’m sorry for the slight on the Azera…I know everyone is lining up for miles to be on that ownership list. Let’s get realistic…there is NO SUCH THING as a desireable Korean automobile. As GM has the few “Best in Class” offerings, others have NONE. If you can find one automaker outside of maybe Bentley and RR that builds nothing but halo vehicles then you’ve got me. All I have to say is that within the largest automobile manufacturers in the world, GM certainly has the best all around offerings. In order to remain competitive in the market, you need such vanilla offerings to compete in the flooded $20,000 price category, and unfortunately, that kind of money won’t often buy the most “desireable” car. And if you want to know of the desireable cars GM has to offer, the list really isn’t too short…Corvette(of course), Escalade, the entire Cadillac V-series, The industry leading full size Chevrolet and GMC pickups, the FIRST IN SEGMENT power retractable hard top G6(under $30,000), the much anticipated new Camaro, and, by the way…that Pontiac Solstice GXP Turbo that just beat out the much more expensive Z4 and 350Z in Motor Trend(yes the import happy gearhead magazine). Focus on the necessary volume sales leading Impala, G6, Cobalt, Envoy, LaCrosse…etc…if you may, but you can not deny that GM is in the best position of the biggest automakers. Oh yeah,…Toyota is fast forwarding it’s inevitable loss of the “Best Quality” mirage with myriad recalls and problematic vehicles like the new Avalons and Camrys. I am not saying to bash all other companies, just get off of the media-hyped bandwagon that’s been brainwashing this country into believing that foreign cars are superior…THAT WAS 20 YEARS AGO!!!

09/06, 4:18 PM

posted by:

e904me

why dont’ they do 1000000000000000000000000 miles and 5 years… LOL

09/06, 4:26 PM

posted by:

Bullcrap

GM has no “Best in class oferings”, they have offerings that YOU happen to THINK are best in class. That was the biggest load of crap I have read on LLN.

Sales leading Impala, G6, Cobalt, Envoy and Lacrosse? Smoke another one dude, all those are failing and are FAR from sales leaders.

You’re the one who is brainwashed bud

09/06, 4:27 PM

posted by:

Bullcrap

Much anticipated Camarao if you are a GM hugging redneck…

09/06, 4:29 PM

posted by:

GarbageMotorsCorp

That was seriously the most hilarious post I have ever read. How’s the Koolaid in GM land?

09/06, 4:32 PM

posted by:

GarbageMotorsCorp

“I am not saying to bash all other companies, just get off of the media-hyped bandwagon that’s been brainwashing this country into believing that foreign cars are superior…THAT WAS 20 YEARS AGO!!!”

The foriegn companies have been eating GM’s lunch for the last 20 years moron. I hope you didn’t have a straight face when you were typing that phoney baloney. Because if you seriously think that GM is as wonderous as you make them out to be, you may be the most brainwashed wacko I have ever run iton on this site.

GM is, has, will always be garbage with a capital G

09/06, 5:49 PM

posted by:

Colin from New York

Bout time! Even though they are all crap!

09/06, 6:14 PM

posted by:

ProudGMSales

I think it is funny, I did not berate one single individual or company with my post, yet some people take one man’s compliment as an insult to them or their beliefs. I was simply stating my opinion. Some around here seem to prefer to show their ignorance.

09/06, 6:29 PM

posted by:

Dean

“chuck”, your loyalty to your failing country is clouding your view of what is correct. It’s not so much an issue of whether the warranty is transferable. People, whether stupid or not, value the automaker’s belief in itself when it offers longer warranties. Sure, one could statistically break down owner vs. leaser, then break down how long the owner will keep the vehicle and the cost of maintenance, blah, blah, blah … but what matters to many, not all, is the “reassurance” they get when they buy a new car with a longer warranty.

I don’t agree with your warranty claim argument. Any manufacturer would fight a free engine offer if you exceeded the mileage.

“Jimmy C”, I agree with your point about the Azeras and Amantis not being on everyone’s luxury wishlist … I just corrected you on your choice of the Elantra as an aspirational vehicle.

For you to say “there is no such thing as a desirable Korean automobile” is absolutely ridiculous. Compare any model from Korea versus any competing model from GM … there’s no way you can tell me GM outclasses the Koreans in design, build quality and engineering across the board.

I’ll ignore the rest of your post as others have offered enough for you to chew on.

09/06, 6:37 PM

posted by:

B. Johnson

Great 1st step by GM to instill owner confidence. Now they need to reflect their corporate confidence by also increasing their Certified Used Vehicle warranty from the current ABYSMAL 3mo/3000mi.

09/06, 6:37 PM

posted by:

miles

yes im acutly happy this is ganna make people think hey they have a better warrienty than toyota!! gm is ganna be on top again in reliable vechicles!! go gm!!

09/06, 7:02 PM

posted by:

elviososa

Now….it’s Ford turn…can it do something like that? I hope they do…because there is one car in their lineup that I am really interested in.

09/06, 7:25 PM

posted by:

mhw

Some of you guys are some real morons! I guess my 02 Duramax with over 80,000 trouble free miles hasn’t got the message that it’s supposed to suck. My previous 5 GM trucks didn’t get the message either. Just becuase an import loving magazine may suggest otherwise doesn’t make it true. If GM sucks so bad how did they take 2 of the top 5 spots on the most recent JD power study? Wake up people, whether you like it or not GM is starting to turn the ship. Keep up the good work, the extended warranty is a good move.

09/06, 7:25 PM

posted by:

Bimmer

Jimmy C,
because GM trucks are as good as you saying, Ford F-series trucks still #1 selling trucks!
And even Ford Fusion with 4-cyl. has FIVE-speed automatic (6-speed with V6) and your “class leading” Impala has only FOUR-speed, no matter V6 or V8. Same as Buick LaCrosse/Alurre and Pontiac G6. I have a customer who has a ‘63 ‘vette and had Grand Am as a company car (engine clapped out at 50,000 miles). That company car he cared for better then some people care about car they own. Now he got a G6 V6. He said it’s his last GM vehicle. Paint job is so ****ty (gets scratched for no reason), that he said if it wouldn’t have been his company car he would drive it through dealers window.

09/06, 7:41 PM

posted by:

BrokenCadillac...again

Good, your gonna need it… Or you’ll be sending your car back after plunking down 60 g’s on it in the first place.

never again. NEVER AGAIN.

09/06, 11:28 PM

posted by:

mblommel

Great move GM! When I heard this story on the radio I did something I had not done it a VERY long time: I plausibly considered buying a GM product.

IMO they need to follow Hyundai’s approach when you are branded as unreliable: make a darn good car, give it a great warranty and sell it cheap. What GM can also do is make the car look cool too. Add all those factors together and GM market share would finally start moving in the other direction.

09/06, 11:50 PM

posted by:

chevy490

im sick of all these people dissing gm ya every car company has cars that are good and bad!! to me with all the past cars i owened id have to go with gm in quality performance except for my saturn vue ausome engine and trans and evan good awd system but ****ty exterror and interror but i have checked out the knew ones and they have really upgrated sence mine!! so nowadays go with gm for quality!! my opinion!

09/07, 3:00 AM

posted by:

Veda

Agreed mblommel, the perfect strategy would be to ruin the myth with actually making a car that looks good with good warranty. It doesn’t have to be rattle free and perfect but if emotion goes and the manufacturer would back up its product on paper, it may be a success story.

09/07, 3:03 AM

posted by:

Veda

chevy490, why should I listen to someone who can’t spell English words correctly? Unless maybe the sales target includes those kind of people…

09/07, 11:56 AM

posted by:

BrokenCadillac...

Good luck getting GM to actually honor the damn warranty. They’ll show you the door if you have an issue, I gaurantee it.

09/07, 1:11 PM

posted by:

Impulsive

… but according to “chuck”, the Koreans are the bad guys when it comes to honouring warranty claims.

I’m with you, though.

09/07, 5:49 PM

posted by:

Gogogodzilla

Good job, GM.

It’s about dang-gum time you started listening to all those that had been begging you to do this.

Maybe this will be the first of many more good moves?

 
 
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