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GM to offer OnStar in China

11/30/2007, 9:08 AM

By Drew Johnson

General Motors has announced that it will offer its OnStar service in China. Marking the first time the service has been available outside of North America, GM will team with Shanghai Automotive Industry Corp. (SAIC) — in a $46 million joint venture — to offer OnStar in China.

GM will use OnStar to differentiate its products in the highly-competitive Chinese market.

According to The Detroit News, GM will first offer OnStar in vehicles produced by Shanghai GM — GM’s joint venture with SAIC — and the service will include automatic crash notification, roadside assistance, vehicle diagnostics and turn-by-turn navigation.

“China represents a huge opportunity to bring the safety, security, and societal benefits of OnStar to a whole new audience,” OnStar President Chet Huber said.

OnStar currently provides service to 5 million customers in the U.S. and Canada.

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11/30, 9:32 AM

posted by:

sharpie

How soon do you think US Onstar equipped vehicles will be calling a Chinese call center?

11/30, 9:37 AM

posted by:

Rotman

“I’m solly sil, you say ‘youl cal on file’?”

11/30, 9:45 AM

posted by:

CA36GTP

I opted out of OnStar on mine, but it’s pretty useful. I highly doubt Onstar’s call centers will be outsourced considering they have to coordinate with emergency services.

11/30, 9:52 AM

posted by:

droppedgmc02

Yeah i agree….We ramped my friends escalade as you can imagine Onstar came on and asked us if we had been a wreck we said nahhh. She told us to be careful. I bet Onstar gets some crazy calls.

11/30, 9:59 AM

posted by:

CA36GTP

You *ramped* an Escalade?? THAT’S AWESOME!

11/30, 10:24 AM

posted by:

CTS DRIVER

the emergency services are a great idea, the rest is kind of a novelty really.

11/30, 10:26 AM

posted by:

johnnycanuck

Hey, don’t laugh about the call center thing. Do you know that when you phone Pizza Hut in the US there’s a 30% chance your call is routed through the Philipines.

11/30, 10:27 AM

posted by:

CA36GTP

Pizza Hut corporate, you mean?

11/30, 10:33 AM

posted by:

F451

OnStar would have done much better in the States, and would do much better, if GM would just open it up a bit more. Now, it is simply too proprietary and GM is losing valuable opportunities here.

11/30, 10:34 AM

posted by:

johnnycanuck

Pretty sure it’s when you order your stuffed crust. The company I work for operates this call center. You’d be amazed at who uses this service. It currently employs about 2500, almost all are university educated natives who speak very good english and this number is expected to rise to 10,000 in the next few years.

11/30, 10:43 AM

posted by:

global_lightning

So an American car company will sell cars to the Chinese with a feature manned by Indians. Meanwhile the oil and fuel will come from the Middle East, Africa, and Latin America. Now that the U.S. dollar has lost some value, U.S. exports become cheaper thus creating job opportunities here.
Capitalism may not be elegant or altruistic, but it works.

11/30, 11:19 AM

posted by:

autonut

They do need on-star in Asia: they can’t drive for ****. In So. Korea accident rate is tremendous. The speed limit is about 36 mph. Popular cars are (Korean of course, they the most chauvinistic nation one can imagine) size of Accent and Sonata with tiny (up to 2 L) engines and slash box. How the hell they manage to wreck those, I don’t know, but they do. In China there is tremendous road infrastructure. It is like Germany in 50-60’s with autobahns: plenty of great road and few cars. Roads are great. Accidents galore. They do need on-star and spectacles to avoid trees and each other.

11/30, 11:23 AM

posted by:

autonut

global_lightning, don’t forget cars for China will be made in China. China is not capitalistic country per se. Products sold in volume must be manufactured either by Chinese industry or joint venture. How do you think Politburo members can afford Benzes? BTW, you can’t get profits out of the country easily (if at all). You must invest locally (why do you think their currency is flying so high?)

11/30, 11:39 AM

posted by:

e46Ne90

autonut, so. korea, japan, taiwan, are all small country with lots of people living in one crowded area. driving there, it’s like driving in a downtown manhatthan. obviously, there will be more auto accidents in down town city area compare with some farmland country roads…

11/30, 11:50 AM

posted by:

CA36GTP

Johnny, don’t know what you guys do over in Canada, but here in the US local Pizza Huts have *gasp* local phone numbers.

11/30, 11:52 AM

posted by:

CA36GTP

e46Ne90, explain China. Aside from a few major cities, the roads are practically empty.

11/30, 12:39 PM

posted by:

johnnycanuck

CA36GTP: just for fun go to pizzahut.com. I had no idea they were global. I guess they’re not US calls; could be from just about anywhere else on the planet however.

11/30, 12:40 PM

posted by:

SwerveEarly

Pizza Hut sucks ass.
Anybody whos driven in California much nows Chinese (especially women) drivers need all the help they can get.

11/30, 1:11 PM

posted by:

jackjimturkey

You’re all lo faan and gaijin.

autonut: “they can’t drive for ****.” Some of ‘em can’t walk for ****.

11/30, 2:08 PM

posted by:

e46Ne90

CA36GTP: never have been to china but same deal applies. im sure most of auto accidents are from the major city area in china. they need to drive aggressive, than usual, in order to get to place on time. think of NYC taxis, those manaics

11/30, 2:22 PM

posted by:

CA36GTP

Johnny, it’s probably calls for corporate customer service (high-level complaints and ****).

11/30, 2:47 PM

posted by:

LP640

the Chinese are jumping with joy

11/30, 5:13 PM

posted by:

Vdub

the chinese driving courses are crap. you basically go through a couple of cones, know how to put the car in park and they hand you a license. Also, the traffic laws in china are one of the worst in the world. and no asians are not inherently bad drivers as many people have stereotyped.

11/30, 7:19 PM

posted by:

jackjimturkey

Vdub: do the licenses have spaces for hair and eye colour?

11/30, 11:10 PM

posted by:

SR

“Herro, tis is OnStaa.”

12/01, 6:49 AM

posted by:

Got Handling?

Is ramping the same as jumping?

12/02, 7:32 AM

posted by:

1c3d0g

SR: ROFL! :lol:

 
 
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