J.D. Power today released the results of its 26th annual 2006 Customer Service Index Study, which assesses how satisfied car owners are with the service they receive at their dealership. An overall numerical score is determined based on six measures: service initiation, service advisor, in-dealership experience, service delivery, service quality and user-friendly service. Lexus ranks highest with an overall CSI score of 912 points on a
1,000-point scale, achieving particularly high ratings from repair
customers in the areas of service initiation and service quality. Following
Lexus in the rankings are Buick (911) and Cadillac (909). Full list after the jump…
- Lexus 912
- Buick 911
- Cadillac 909
- Jaguar 908
- Lincoln 906
- Mercury 905
- Saturn 904
- Pontiac 903
- Audi 890
- MINI 890
- Volvo 890
- Acura 889
- Chevrolet 887
- Infiniti 887
- Porsche 887
- BMW 884
- Honda 883
- HUMMER 882
- Saab 880
- GMC 879
- Industry Average 873
- Mercedes-Benz 872
- Hyundai 869
- Chrysler 867
- Ford 866
- Dodge 862
- Toyota 861
- Subaru 858
- Jeep 851
- Nissan 849
- Mitsubishi 848
- Kia 843
- Mazda 843
- Land Rover 840
- Suzuki 823
- Volkswagen 810
- Isuzu 781



07/20, 4:20 PM
posted by:
Atomicbri
Interesting….considering 1000 is best and I guess 0 to be worst, cars all around are built better now. Buick and Caddy hot on the heels of Lexus….interesting Toyota is below all American brands (except Jeep)…..and this is a JD Power report where people used to think they catered to the Japanese….
07/20, 4:22 PM
posted by:
Atomicbri
Also, I know the dealership where I live when I owned my Toyota Celica was awful….excellent car, horrible service….Always dirtied up the car with grease, never would clean it and generally rude….Toyota needs to learn a lil from their other outlet, Lexus.
07/20, 4:26 PM
posted by:
MonkeyMan
The key is to just get a new car whenever the one you have needs service. That way you don’t ever have to deal with service departments. Man…I should get paid for these ideas.
07/20, 4:29 PM
posted by:
Raul
u should shut the hell up
07/20, 4:32 PM
posted by:
Twilight Zone
Raul: are you talking to yourself?
07/20, 4:32 PM
posted by:
MonkeyMan
Zing!
07/20, 4:33 PM
posted by:
Raul
no, #3 had a terrible idea
07/20, 4:36 PM
posted by:
manny
its not so much a terrible idea so much as its a joke… apparently raul cant take a joke…
07/20, 4:38 PM
posted by:
Raul
mainly because it sucked
07/20, 4:40 PM
posted by:
MonkeyMan
Apparently not. But You and I are tight, Manny. Jokes are awesome!
07/20, 4:40 PM
posted by:
MonkeyMan
it’s ok Raul, just give in to the power of comedy.
07/20, 4:41 PM
posted by:
Raul
Manny??
07/20, 4:43 PM
posted by:
MonkeyMan
yea…you know…the only other person posting. You can’t miss him.
07/20, 4:50 PM
posted by:
V V
TO GMrules,
Bro I cought you, ha ha, hey lets be honest here. GM has couple cars that are ok, but GM is in serious trouble. Hey VW might have some electrical problems but man that thing atleast has style. So in conclution you thought you would never get caught HA? Yep this world has smart people like me and we can track you down. HAHA
GM and that camaro suck!!!
07/20, 4:53 PM
posted by:
BAMF
lol I still think its some funny **** that you caught him.
07/20, 4:58 PM
posted by:
Mike
Monkey Man:
I know a woman who took her 4 runner in to the dealership because the check engine light came on, she got worried that her vehicle was about to start falling apart and started looking at other vehicles.
She had the ppwk signed on a new, loaded highlander, trading in the 4 runner before getting word from the shop.
the problem with the Runner? The gas cap hadn’t been closed tight enough.
07/20, 5:02 PM
posted by:
Wayne
Every single brand in the top 8 except for Lexus is American-owned. Interesting?
07/20, 5:04 PM
posted by:
BartMack
I’m glad to see MINI made the top 10 cut. My first service experiences a few years ago when MINI was lumped into BMW service were terrible, we were treated like third class dirt compared to the BMW owners. Since then, MINI has made a huge effort to have dedicated facilites and first class service advisers, and techs who care about the cars. It’s been an amazing improvement, and they deserve the recognition for it IMO. Way to go MINI-!!
07/20, 5:23 PM
posted by:
Dave
My MINI experience has been just the opposite. My first MINI had many problems, but the dealer’s service was always excellent, including free loaners, usually BMWs. Once I even had a 740i for the weekend! My second MINI has been pretty trouble free, but again, when needed, the dealer has been wonderful. Needless to say, if I want to move up to a larger car, my first choice will be a BMW. I have owned close to 60 cars in the 50 years I have been driving, so I have a bit of experience with dealers, and the BMW /MINI dealer in our town is the best I have seen.
07/20, 5:29 PM
posted by:
BAMF
man I really suck….please dont listen to me
07/20, 5:30 PM
posted by:
MonkeyMan
HAHAHAHA! That’s good stuff. You can’t make **** like that up. If the sales person was any good, he/she would’ve pushed her to sign before she got the 4Runner back. But still, stupid people make me laugh.
07/20, 5:32 PM
posted by:
Raul
every time i read your post i get a good chuckle
07/20, 6:16 PM
posted by:
Patrick
Actually JD is more biased towards the american makes, not the japanese, thats shown through this bull**** list right here.
07/20, 6:55 PM
posted by:
manny
well, if you’re right then its nice to see a company with a different bias… the constant ‘japanese cars are better in every way’ ratings get annoying…
07/20, 6:58 PM
posted by:
British_rover
Yeah we are not last place. =/
Stupid Freelanders.
07/20, 7:02 PM
posted by:
The Stig
Wow, some of these stealership franchises need a kick in the head.
07/20, 7:04 PM
posted by:
anonymous
The problem w/ Toyota (and Honda actually) is that their service dept is always rediculously busy (so many people have their products). No, I am not necessarily saying all those cars are broke down bc some are their for oil changes or what have you … but the big complaint for me was the wait/line/congestion etc etc
07/20, 7:10 PM
posted by:
Fatstrat
oh yea. I keep forgetting about the JD Power emails I get that ask me to rate my American car higher than my Japanese car.
Get a clue Patrick.
07/20, 7:57 PM
posted by:
Crackity Jones
VeeDub in da haus!!!
Just kidding. VW service sucks so bad, you know this list is spot on.
07/20, 8:53 PM
posted by:
nokidn
Audi is moving on up! Go Audi!!
07/20, 11:05 PM
posted by:
Raul
u guys hav no lives…”hey im gonna type trash on online car forums lookin for a fight”…….pathetic
07/20, 11:06 PM
posted by:
Uncle Sam
V.V. that’s a dumb post……
07/21, 2:29 AM
posted by:
Jon'O
Dear LLN,
I don’t know how much control you have over the ads placed on your site. But regardless, I will stop visiting if obnoxious adds continue (mosquito add for example).
thanks,
J
07/21, 2:49 AM
posted by:
Patrick
Well, American cars are more attractive and getting to become better-built than Asian cars.
07/21, 2:52 AM
posted by:
Fatstrat
This forum has turned into daycare for pre-teens who never leave their rooms and think it’s cool to use four letter words that would otherwise get their ass kicked or grounded by mommy and daddy in the real world.
07/21, 7:08 AM
posted by:
zan
This survey has nothing to do with the quality of the cars. This is only a rating of the dealership itself when someone comes in for service.
I am not surprised to find VW way near the bottom. I have yet to find a good VW dealership.
07/21, 8:11 AM
posted by:
JT
Mr. V V you need to chill out. Internet threats are taken seriously by the police and FBI. You have been reported to the admins at leftlane news. This is not a joke post.
07/21, 11:22 AM
posted by:
Darren
I am scared. How do I get out of this page?
07/21, 12:22 PM
posted by:
JT
The law regarding internet threats. It’s no joke.
http://www.usdoj.gov/criminal/cybercrime/reporting.htm
Internet Harrassment to be reported to FBI Office. V V has been warned.
07/21, 5:38 PM
posted by:
lil' JT
Darren, we’re watching you too. Don’t come back here. We’re serious.