By Leftlane Staff
Thursday, Jul 20th, 2006 @ 4:09 pm

J.D. Power today released the results of its 26th annual 2006 Customer Service Index Study, which assesses how satisfied car owners are with the service they receive at their dealership. An overall numerical score is determined based on six measures: service initiation, service advisor, in-dealership experience, service delivery, service quality and user-friendly service. Lexus ranks highest with an overall CSI score of 912 points on a
1,000-point scale, achieving particularly high ratings from repair
customers in the areas of service initiation and service quality. Following
Lexus in the rankings are Buick (911) and Cadillac (909). Full list after the jump…

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