J.D. Power today released the results of its 26th annual 2006 Customer Service Index Study, which assesses how satisfied car owners are with the service they receive at their dealership. An overall numerical score is determined based on six measures: service initiation, service advisor, in-dealership experience, service delivery, service quality and user-friendly service. Lexus ranks highest with an overall CSI score of 912 points on a
1,000-point scale, achieving particularly high ratings from repair
customers in the areas of service initiation and service quality. Following
Lexus in the rankings are Buick (911) and Cadillac (909). Full list after the jump…
- Lexus 912
- Buick 911
- Cadillac 909
- Jaguar 908
- Lincoln 906
- Mercury 905
- Saturn 904
- Pontiac 903
- Audi 890
- MINI 890
- Volvo 890
- Acura 889
- Chevrolet 887
- Infiniti 887
- Porsche 887
- BMW 884
- Honda 883
- HUMMER 882
- Saab 880
- GMC 879
- Industry Average 873
- Mercedes-Benz 872
- Hyundai 869
- Chrysler 867
- Ford 866
- Dodge 862
- Toyota 861
- Subaru 858
- Jeep 851
- Nissan 849
- Mitsubishi 848
- Kia 843
- Mazda 843
- Land Rover 840
- Suzuki 823
- Volkswagen 810
- Isuzu 781
