By Leftlane Staff
Thursday, May 11th, 2006 @ 11:00 am

For the first time since 1998, J.D. Power is overhauling its Initial Quality Study. The new surveys will offer more detailed questions and allow consumers to reply in essay form. That means that we need not only a report card, we need some information that actually makes it easy to drive change and what we’ve learned through this process from the (automakers) is that our rich verbatim comment is a whole lot better than just a bubble fill-in,” said Joe Ivers, executive director of quality and customer satisfaction for J.D. Power. The study will also increase focus on glitches in vehicles’ high-tech gizmos. Car buyers will see in the new study, to be released June 7, more about problems with technology introduced in cars and trucks in recent years.

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