08/07/2008, 12:49 PM
Industry/General
Lexus takes top honors in J.D. Power’s Vehicle Dependability Study for 14th consecutive year
The votes are in and Lexus has nabbed the top spot in J.D. Power and Associates’ 2008 Vehicle Dependability Study, marking the 14th consecutive year that Lexus has taken top honors. The 2008 VDS involved one-owner 2005 model year vehicles.
The study ranks brands and vehicles based on problems per hundred vehicles (PP 100). For 2008, Lexus improved by 25 PP 100, tallying a score of 120 PP 100. Surprisingly, Mercury took the number two spot with 151 PP 100, followed by Cadillac with 155 PP 100. Toyota – 159 PP 100 — and Acura – 160 PP 100 – filled out the rest of the top five.
Lexus also emerged with the most segment-leading models – six – with parent company Toyota right behind with five.
Saab was the most improved brand in the study – with 254 PP 100 – but still lags behind the industry average of 206 PP 100.
Kia, Suzuki and Land Rover rounded out the bottom three, with scores of 278 PP 100, 302 PP 100 and 344 PP 100, respectively.
Of note, J.D. Power’s VDS is an objective study, so take the results with as main grains of salt as you feel necessary.





08/07, 1:12 PM
posted by:
Mr. Piston
Lol……..@ Land Rover
08/07, 1:13 PM
posted by:
elviososa
haha…Audi is worse than Ford
08/07, 1:14 PM
posted by:
elviososa
May be Land Rover is better than TATA
08/07, 1:26 PM
posted by:
crackerhemi
No surprise here. Despite GM/chrysler/Ford owning over 20 brands collectively, all that accomplished was adding more junk to the bottom of the list. Freaking domestic (canada/mexico) humpers.
Try building your cars in America like all the import brands.
08/07, 1:35 PM
posted by:
bolex
It would be interesting to see a sales ranking next to this. VW sales are up, but there quality is still in the pits. I understand that it’s 100 car study but at the same time Lexus sells…triple the amount of Mercury (thats a guess) I would guess that quality control is more difficult in larger production numbers? Although it is refreshing to see 5 Domestics above average. Also JD Power is not mainstream, like Consumer Reports where Imports are held high…..
08/07, 1:36 PM
posted by:
tripleonefive
It doesnt really matter JD Powers is a MR company you have to go by companies like NADA and KBB.
08/07, 1:51 PM
posted by:
lvdsc
ford thunderbird is listed???
08/07, 2:04 PM
posted by:
inline6
This survey applies to MY2005 vehicles. That’s why vehicles that are now out of production made the list.
08/07, 2:05 PM
posted by:
macabre
That’s no news. Everyone already knows Lexus is going to top the list again.
I’m really surprised at Porsche’s ranking though. It’s usually much higher. Must be the Cayenne alone that’s throwing the ranking. It is after-all a joint venture w/ VW.
08/07, 2:30 PM
posted by:
61Vette
“Of note, J.D. Power’s VDS is an objective study, so take the results with as main grains of salt as you feel necessary.”
Actually, these studies are subjective not objective. Objective implies that there is real measurable evidence to support these claims of dependability. Read the actual JD report and you’ll see the most often sited examples are things like “wind noise.” You can’t measure that over a consumer base of hundreds of thousands. One gripe for one drive might not be that of another. Also, for you GM haters out there, please see the top “Midsize sporty car.” Monte Carlo? Yeah, seriously. And Aveo finished 3rd in “Subcompact.”
08/07, 3:05 PM
posted by:
beatusmongous
I think it’s interesting that Mercury and Cadillac are right up there with Lexus, and that Buick, BMW, Lincoln, Jaguar and Porsche are up near the top, too. I never would have thought Ford would be below Hyundia, though. However, seeing as how it is above average, that is still a good sign. I also would have assumed Scion to have decent reliability due to it’s roots, but I was surprised at where it landed.
08/07, 3:18 PM
posted by:
murderedout
First off, J.D. powers is a quintessential biased study rooting for imports. Second, there is still 5 months left in 2008. Thrird, why are they using old models for a new study? Shouldn’t they be using 2008 models for a 2008 study? It says highest ranked midsize car, BUICK CENTURY. WTF, GM don’t even make the Buick Century anymore, it’s successor is the Buick LaCrosse.
08/07, 3:26 PM
posted by:
928dreamer
Yes, wasn’t Porsche at the top of this “study” last year?
08/07, 3:32 PM
posted by:
inline6
YOU CAN’T MEASURE DEPENDABILITY IF THE CARS ARE STILL SITTING ON LOTS UNSOLD FOR THE MODEL YEAR.
They test 3-year-old cars for dependability because new cars give us initial quality results, but they can’t show us how reliable they’ll be in 3 years until they’re 3 years old.
08/07, 3:38 PM
posted by:
drchiem
As we all can see here, Lexus is stand on top for quality. I don’t understand why I kept seen so many Lexus/Toyota hater in this website.
08/07, 3:44 PM
posted by:
golf4me
I think what many people don’t realize is how close 120 is to 250…that’s per 100 cars. So really it’s 1.20 to 2.5. Frankly, if I am only going to have 1.3 more problems over three years driving something exciting and stylish vs. some appliance, it wouldn’t bother me one bit.
08/07, 4:13 PM
posted by:
WEKS
>>why are they using old models for a new study? Shouldn’t they be using 2008 models for a 2008 study?
-
Or better why aren’t they using the 2009 models still sitting in pieces in the factory? That way they’d get up-to-date results for sure!
08/07, 4:24 PM
posted by:
crackerhemi
hahaha, leftlane news doesn’t know their demographic very well. It seems that the chart has confused over half the commenters here.
And golf 4me, that is the dumbest thing I’ve heard. Why not try to make the problems seem less significant by using .13 to .25 problems. You can’t have a noninteger amount of problems, golf4me.
08/07, 4:29 PM
posted by:
AmericanIdiot
Dayum…Lexus stole all the premium category top spots. Those guys are serious.
08/07, 4:45 PM
posted by:
sprockkets
2008 model year ends this month. Maybe Mercury is at the top since no one buys them.
I doubt this list. Mini is way down the list while BMW is near the top. That right there makes little sense. Consumer reports have the mini at the top for reliability.
WTF? A Prius with its many extra complicated parts beats a Corolla? A Ford Ranger is the most reliable (built in conjunction with Mazda’s as well), but has the worst resale value of anything, period? The Tundra and its many initial problems and crap that made Toyota’s CEO embarrased to sell it? Toyota/Lexus at the top and near the top but Scion is near the bottom?
This list is bull****.
08/07, 5:19 PM
posted by:
ktulu
J.D. Power are biased itdiots.
Lexus sucks!
Mercury is better, and Cadillac is even better.
Toyota has hadd all kinds o’oblems this year. Acura super-sucks
Saab’s R funny-looking, but OK
Kia int’6 that bad (i klike the nu boreggo comercial) Suzuki is horrible. I don’t no what the rpoblem is with Land Rover
J.D. Power’s VDS is NOT an objective study, that’s Y Lexus (whichj sucks) is at the top.
Audi is not worse than Ford … it is better’n a lot of companies.
building cars in America is good, even idf toyota or VW R doing it.
Consumer Reports is about as Dbad as JD Powers
NADA is dealers and KBB only does valu, nit wquality
I thoght they stopped making the ford thunderbird severalk years ago.
Everyone already nose Lexus is going to top the list again, bcuz it is fixed!!
Porsche’s ranking should B much higher, but the Cayenne is stupid.
Aveo finished 3rd in Subcompact bcuz there’s only five, which wood B middle of the rtoad,. it should be #1, followed by the fit
Mercury & Cadillac r better than Lexus, and Buick, BMW, Lincoln, Jaguar and Porsche belong up near the top, too. Lexus is the onluy one out o’ place there
Hyundai is better than people think.
Scion R drivin by kids, whiucj mite drag the score down
Yes J.D. powers is a quintessential biased study rooting 4 imports. the Buick Century was a good car but the LaCrosse is better.
people hate Lexus becuz theu suck! people hate toyota bcuz they sell 2 many cars & sum poeple think GM & 4d fshould be selling those. It’s their own fault 4 making crap a long tima ago.
they don’t way what the oroblems R. toyota camshaft > buick radio knob.
Mini ishould be hire.
A Prius is better than a I(crap) Corolla. A Ford Ranger is reliable
The Tundra is the worst truck ever! Even worse than the ridgeline!!
This list is bullstuff & poppcy****
Harley & kawasakeRE better than these loser companies, 2
08/07, 5:29 PM
posted by:
WEKS
My next bike is going to be a Harley & Kawasake GXX-SR
08/07, 5:42 PM
posted by:
brassmonkey
Ktulu! How can you call someone an idiot if you can’t even spell it?
-
“Mini ishould be hire” - What the hell does that mean?
08/07, 5:44 PM
posted by:
DeansterTJ
Problems per 100 vehicles. What sort of problems? Engine failure? Distributor goes?
The stereo has a glitch? A lightbulb burns out prematurely and has to get serviced at the BMW dealership under warranty?
There are problems, and then there are PROBLEMS. You have to stratify things to draw firm conclusions. Otherwise this report is more full of **** than this douchebag WEKS above who wants to buy two motorcycles.
08/07, 6:36 PM
posted by:
fuk-u-asshole
this should be good. lets hear the excuses from the japanese haters. ****in pricks
08/07, 7:25 PM
posted by:
jayjc08
I personally can’t take this list seriously. All of Scions vehicles are based on N/A-Euro vehicles, and aside from the TC their platform mates have all been ranked before by JD Powers.
Secondly, JD Powers includes things such as “foggy windows, wind noise” as problems. Foggy windows isn’t necessarily a problem, unless it has to do with double pane windows in your house. Wind noise isn’t a problem either, but it may be a poorly designed vehicle. A poorly designed vehicle isn’t what JD is asking for though- reliability issues are what JD’s asking for. New car rattle should be expected. And unfortunately, I don’t see many, not all but many, import owners being reasonable with quality with the current mindset of “impregnable, undeniable quality of Toyota, Honda and others”.
And you guys still don’t understand what it means when JD says “ratings after a period of three years”. How can you measure short and long term quality problems over a new vehicle?
“Maybe Mercury is at the top since no one buys them.”
Obviously Mercury wouldn’t be there if nobody bought them.
08/07, 7:36 PM
posted by:
fuk-u-asshole
unfortuntaly for mercury the have no decent cars and are a pointless brand.
08/07, 8:03 PM
posted by:
DrFill
A lot of people around these parts are coughing up their Hater-ade right about now.
Benz below-average.
DrFill
08/07, 8:09 PM
posted by:
HalGameGuru
Ok, this is nuts.
1. This is for cars from 2005, they get people to tell them how well they’ve held up over 3 years, this is people talking about their three year old cars.
2. This study is not very reliable for mechanical failure as it includes things like “wind noise” “Interior panels not lining up nicely” and “road noise” its more about customer satisfaction and what comes forward to strike them as annoyances.
3. I believe JD Power also has a warranteed repairs listing which talks solely about mechanica failure and other things that are actual problems, if not JD than someone does.
The VDS study is rubbish but the more focused ones are not. This one just gets a lot of press because the imports always top the list. I recall for one year SATURN was rated the best on warranted repairs. Go figure.
08/07, 8:49 PM
posted by:
Kaizen
Say what you want to say about JD Powers. If I am in the market for a new vehicle, I’d be looking at long term reliability, not initial quality like Ford and GM tout. It’ll be interesting to see in 2010 how people rank Toyota after some of those quality issues have reared their head.
08/07, 8:51 PM
posted by:
fuk-u-asshole
I LOVE HEARING THESE EXCUSES GUYS, IT’S ALL YOU GUYS EVER HAVE. COMMENTS LIKE THE SURVEYS BIASED OR JUST RUBBISH.
08/07, 10:01 PM
posted by:
Z06ified
Proof that this study is purely subjective is look at the rankings for Mercury and Ford. Huge difference! Yet all Mercury’s ARE Fords. Almost every Mercury sold is a rebadged Ford, often built at the same plant by the same people as the counterpart Ford model.
08/07, 11:13 PM
posted by:
sprockkets
Yeah, what I and Z06 said. I could understand how Lexus could be higher with perhaps the logic that the more costly vehicle should have a higher build quality.
But the whole Toyota/Lexus at the top and Scion near the bottom doesn’t make sense.
08/08, 1:12 AM
posted by:
murderedout
Better yet,they need a dependability study for engines only.
08/08, 7:38 AM
posted by:
DeansterTJ
There’s no particular reason to think anyone who doesn’t appreciate the study is biased for or against imports or domestics. Both camps are well represented (although Chrysler figures heavily in the lower half) on both sides of the industry average.
What I’m most surprised about is Hyundai beating industry average while Kia languishes near the bottom. I thought they used the same manufacturing facilities.
08/08, 8:04 AM
posted by:
SickofGarbageMotors
Good to see Mitsubushi moving up in the rankings. I know, they’re not really a major player in the market, but still it’s nice to root for the underdog. They were on death row there for a while. The new Lancer and Outlander are impressive, if not near the class leaders. Hopefully, they are putting the same efforts into the next Galant.
F’n Lexus, wow. They’re usually #1, but this one was a blowout.
08/08, 12:24 PM
posted by:
inline6
sprokkets and ZO6,
Does Mercury offer a copy of EVERY Ford model? No. So the five vehicles Mercury sold in ‘05 (Sable, Grand Marquis, Mariner, Monterey, and Mountaineer) could have been Ford’s most reliable as well (Taurus, Crown Vic, Escape, Freestar, and Explorer). Whereas the 2005 models in Ford’s lineup that Mercury didn’t share might be dragging Ford’s numbers down.
08/08, 1:10 PM
posted by:
inline6
Sorry…there were six Mercurys in 2005. I forgot the Montego. According to its sales, lots of other people did, too.
11/07, 4:14 PM
posted by:
jackjimturkey
John david Power is a racist scumbag!
“Surprisingly, Mercury took the number two spot.” Maybe after marking down toyota’s faux-uxury division — Then doing whatever it is they call research, then, they spun a wheel for the No. 2 spote and it landed on mercury.
Toyota is the parent company of L—s in the same way that Proof is the parent of Derty Harry.
“J.D. Power’s VDS is an objective study, so take the results with as main grains of salt as you feel necessary.” LLN: what you’re describing is “subjective.” Or Biased, or more slanted that jerry Rice’s receiving records.
elviososa: “Audi is worse than Ford.” That tells myou right away what you’re dealing with.
bolex: VW quality is OK.
beatusmongous: Hyundai is earning respect.
inline6: “YOU CAN’T MEASURE DEPENDABILITY IF THE CARS ARE STILL SITTING ON LOTS UNSOLD FOR THE MODEL YEAR.” That’s funny.
I wonder why John david Power doesn’t do a test of 11-year-old cars.
ktulu: I think the Fit is better than the Aveo.
deantj: i’m with you on the problem IDs.
fuk-u-asshole: “unfortuntaly for mercury the have no decent cars and are a pointless brand.” Just about.
“This study is not very reliable for mechanical failure as it includes things like ‘wind noise’ ‘Interior panels not lining up nicely’ and ‘road noise.’ It’s more about customer satisfaction and what comes forward to strike them as annoyances.” well said!
murderedout: “Better yet,they need a dependability study for engines only.” mAYBE we Need such a study, just not done by John david Power.
Sicko: Mitsu just doesn’t have any interesting product.